Makro returns

I bought 2 speakers through makro. When received one was damaged. I log return and was picked up following day.waited almost 2 weeks for refund. When I received refund I bought another speaker, same as it's a pair. Delivery came and again it was damaged. I log return and was pick up last Friday 21nov 25. I'm still waiting for refund. Then I call makro 4 times to explain what happened and that I'm very dis satisfied with supplier and will not buy from it again. The 1speaker that was right first time must also be returned for I have to buy from another entity 2 speakers. They go like a set so I can't mix brands and watts etc. After 4 calls logged they are still confused and after 2 weeks I still have no feedback. I'm out the country from 15 Dec and it seems this are not to be resolved now. They said it must log return on my behalf because system Doen not online permits me to do so. Still nothing. Log new call today. Guy very confused. Ref ITCG1. Previous ordernr ***. Order ***. A return logging can't take so long. Contact ***. I. Need assistance pls . Thanks