1 reviews | Active since Dec 2011
Makro : Return rejected - but still withing the 14-day period!!!!
Return Request ID: M3ECFPEPG88, Invoice ***, Dated 03/04/2025, received goods on 9/04/2025 refers. Rejection mail received 17/04/2025.
I purchased GENERIC digital Wall Clock, color black glass with white and some green lettering. When the delivery arrived the incorrect color of the wall clock was sent! The box is clearly marked that it is RED. Which is not what I had ordered. The return request was generated and clock was collected. On 17 April I received mail that the return was REJECTED? Apparently not meeting Makro's policy and the product does not qualify for a return. Return was clearly within 14-days of return policy from date of delivery!! Clock has now been returned to Makro, without any more feedback? It is no use phoning as nobody can assist, and all my airtime spent is ridiculous! I sent mail querying the return rejection on 19/04/2025, and to date have had zero reply!!! So, I must now be out of pocket with R499-00 for an item that was incorrectly sent to me. I am absolutely disgusted in the level of service received!! Will definitely not be buying anything from Makro again!
Why was the clock then collected by a courier for a refund when the policy states that this product does not quailify? Clock was in original packaging - as it was received, so I fail to see why this refund is rejected. I am expecting an urgent response from Makro with suggestions to get this resolved.
Why was the clock then collected by a courier for a refund when the policy states that this product does not quailify? Clock was in original packaging - as it was received, so I fail to see why this refund is rejected. I am expecting an urgent response from Makro with suggestions to get this resolved.
An extremely friendly, knowledgeable employee contacted me yesterday, 13 June 2025 to advise that he personally is handling my refund and will make sure that it is processed as soon as possible.
That same evening, I received bank notification that funds had been transferred.
Thank you Makro, I appreciate your efforts in resolving this case.
An extremely friendly, knowledgeable employee contacted me yesterday, 13 June 2025 to advise that he personally is handling my refund and will make sure that it is processed as soon as possible.
That same evening, I received bank notification that funds had been transferred.
Thank you Makro, I appreciate your efforts in resolving this case.