Makro return process is not up to standard.

Item: Makro
Rating: 1
Author: Adelaine B

I purchased a Zoom paint spray gun from Makro, the product was absolutely useless. I logged a return request on the 3rd of June 2020. The latest update says that I should get a response in 6-7 working days, this was on the 25th June 2020,

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Replies (1)

Makro's replyOfficial

10 Jul 2020, 16:19

Good day Adelaine,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply10 Jul 2020, 16:19

Official