Makro return process

My experience with Makro’s return process has been extremely frustrating and disappointing. I logged a return on 11 March 2025, and only 17 days later, on 28 March, I received an email stating that my return request had been approved and that collection would take place within 2–4 days. However, five days later, on 2 April, I received another email saying that my return had been rejected.

I tried calling the number provided in the email, but it didn’t go through. The person who answered said it was the wrong number. I then called the Makro customer service number more than five times, and each time I was given different excuses—courier backlogs, system failures—but no clear solutions or follow-ups.

It’s now been over a month, and I still have no resolution. The poor communication, lack of empathy, and overall inefficiency have left me feeling deeply frustrated and hurt.