Makro Return Policy: Camping Equipment - Nonsensical

The Return Policy at Makro is nonsencical. We bought a gazebo on the Black Friday special at the end of November, a Campmaster (which we associated with having a good name). We then took it on holiday with us in December and put it up for the first time. The first time we used it, the metal frame buckled as a result of the wind. When we returned from holiday, we returned the gazebo to Makro (about a month and a half after the purchase date). The lady at customer service told me that they had to send it to Campmaster for an 'assessment'. A few weeks later, I get a message from Makro saying that we can 'come and pick up our gazebo'. When we explained to them that we don't want the gazebo, due to poor quality, they said that they are unable to give a refund or voucher, as they have a 14 day return policy. This return policy is illogical, especially for camping equipment. You do not buy camping equipment and put it up as soon as you buy it, to check that it is faulty! I spoke to the manager on duty at Makro Riversands and she just kept on repeating that they were unable to refund or give us a voucher because of the ridiculous 14 day policy. I then contacted the Makro Customer Care and Makro's headoffice and I still have had NO communication from either of them. So, some friendly advice, if you are going to buy camping equipment - DO NOT BUY FROM MAKRO.