RP
Reginald P
1 reviews | Active since Jan 2025
25 Jan 2025, 09:42
Makro return nightmare
Disgusting service from makro..I oreder a kiddies bike order number Mak***. This was delivered on the 17th of January 2025 I immediately logged a return after realizing the bike is smaller than I thought It's been an entire week and the return is still in progress!!!!!! I called makro many times even asked to speak to a manager..all the managers are suspiciously busy all the time..I get put on hold for what feels like forever and eventually get cut off...such disappointing customer service..I even called the 3rd party marketplace person named Raymond he said that makro has to send someone out to collect it..and that it isn't his duty...while makro says to me they are waiting for him...what the hell is going on????. Meanwhile me as the customer is left with an unwanted item and R870 down .I need this sorted out now!
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Replies (3)0
Replies (3)
Makro's replyOfficial
29 Jan 2025, 10:04Hi Reginald Pillay,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are experiencing a backlog with our returns which has caused a delay with your collection.
We are truly sorry for the inconvenience, but we will revert back to you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are experiencing a backlog with our returns which has caused a delay with your collection.
We are truly sorry for the inconvenience, but we will revert back to you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply29 Jan 2025, 10:04
Official
Hi Reginald Pillay,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are experiencing a backlog with our returns which has caused a delay with your collection.
We are truly sorry for the inconvenience, but we will revert back to you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are experiencing a backlog with our returns which has caused a delay with your collection.
We are truly sorry for the inconvenience, but we will revert back to you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
RP
Makro responded to me privately 2 weeks ago
Miraculously the bike was collected 2 days later,keep in mind I was not notified of a time and date for collection it was just my luck that I was home that time
It's been 2 weeks I have had 1 email from makro one week ago confirming that they will be collecting the bike on the 7th of February..imagine my shock when I got this reply..as the bike was already collected the week before.
I rep**** immediately advising them of this...and to date..no response on what's happening and when my refund will be done
The level of customer service is appalling
I have now begun using Amazon and Makro could definitely learn a thing a two from Amazon
Regards
Reginald
Reginald P's updateReviewer Update
13 Feb 2025, 11:11Makro responded to me privately 2 weeks ago
Miraculously the bike was collected 2 days later,keep in mind I was not notified of a time and date for collection it was just my luck that I was home that time
It's been 2 weeks I have had 1 email from makro one week ago confirming that they will be collecting the bike on the 7th of February..imagine my shock when I got this reply..as the bike was already collected the week before.
I rep**** immediately advising them of this...and to date..no response on what's happening and when my refund will be done
The level of customer service is appalling
I have now begun using Amazon and Makro could definitely learn a thing a two from Amazon
Regards
Reginald
RP
Reginald P's update13 Feb 2025, 11:11
Reviewer Update
Makro responded to me privately 2 weeks ago
Miraculously the bike was collected 2 days later,keep in mind I was not notified of a time and date for collection it was just my luck that I was home that time
It's been 2 weeks I have had 1 email from makro one week ago confirming that they will be collecting the bike on the 7th of February..imagine my shock when I got this reply..as the bike was already collected the week before.
I rep**** immediately advising them of this...and to date..no response on what's happening and when my refund will be done
The level of customer service is appalling
I have now begun using Amazon and Makro could definitely learn a thing a two from Amazon
Regards
Reginald
Makro's replyOfficial
27 Feb 2025, 11:27Hi Reginald,
We've read your feedback on our Hellopeter platform with a heavy heart, and we can't tell you enough how sorry we are for the frustration and inconvenience we've caused you. The delay in getting back to you only adds to our regret.
Please believe us when we say that your feelings of disappointment and frustration resonate with us deeply. It's truly disheartening to learn about the hurdles you've encountered, and we want you to know that we don't take this lightly.
Could we possibly trouble you for a moment of your time to confirm if the refund, processed on the 20th of February 2025, has been received on your end? Your confirmation would mean a lot to us.
With our warmest and most sincere regards,
Regards,
Makro Team
Makro SA - National Contact Centre
A division of MASSMART Holdings Limited
Tel: ***
E :***
W :http://www.makro.co.za
We've read your feedback on our Hellopeter platform with a heavy heart, and we can't tell you enough how sorry we are for the frustration and inconvenience we've caused you. The delay in getting back to you only adds to our regret.
Please believe us when we say that your feelings of disappointment and frustration resonate with us deeply. It's truly disheartening to learn about the hurdles you've encountered, and we want you to know that we don't take this lightly.
Could we possibly trouble you for a moment of your time to confirm if the refund, processed on the 20th of February 2025, has been received on your end? Your confirmation would mean a lot to us.
With our warmest and most sincere regards,
Regards,
Makro Team
Makro SA - National Contact Centre
A division of MASSMART Holdings Limited
Tel: ***
E :***
W :http://www.makro.co.za
Best regards,
Makro's reply27 Feb 2025, 11:27
Official
Hi Reginald,
We've read your feedback on our Hellopeter platform with a heavy heart, and we can't tell you enough how sorry we are for the frustration and inconvenience we've caused you. The delay in getting back to you only adds to our regret.
Please believe us when we say that your feelings of disappointment and frustration resonate with us deeply. It's truly disheartening to learn about the hurdles you've encountered, and we want you to know that we don't take this lightly.
Could we possibly trouble you for a moment of your time to confirm if the refund, processed on the 20th of February 2025, has been received on your end? Your confirmation would mean a lot to us.
With our warmest and most sincere regards,
Regards,
Makro Team
Makro SA - National Contact Centre
A division of MASSMART Holdings Limited
Tel: ***
E :***
W :http://www.makro.co.za
We've read your feedback on our Hellopeter platform with a heavy heart, and we can't tell you enough how sorry we are for the frustration and inconvenience we've caused you. The delay in getting back to you only adds to our regret.
Please believe us when we say that your feelings of disappointment and frustration resonate with us deeply. It's truly disheartening to learn about the hurdles you've encountered, and we want you to know that we don't take this lightly.
Could we possibly trouble you for a moment of your time to confirm if the refund, processed on the 20th of February 2025, has been received on your end? Your confirmation would mean a lot to us.
With our warmest and most sincere regards,
Regards,
Makro Team
Makro SA - National Contact Centre
A division of MASSMART Holdings Limited
Tel: ***
E :***
W :http://www.makro.co.za
Best regards,