MH
Mariska H
1 reviews | Active since Feb 2025
18 Mar 2025, 19:46
Makro return department-poor service
On the 08/02/2025 I submitted/logged a return on order #MAK***.
2 weeks later I received a call from a MAKRO delivery guy indicating that he will pick up the order for return.
It has gone more than a month now that I did not get a refund on the order and I got an email stating that I did not pick up the call from the courier which is complete lies.
Last week, I called makro stating my concern. The consultant stated that they are escalating the situation however I have not received any feedback since then. This is totally unacceptable as I am loyal customer to Makro.
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Replies (4)MH
Mariska H's updateReviewer Update
20 Mar 2025, 13:05Today, the makro team has responded to say that my refund was processed however that was complete lies because when I called the call centre now (after them making me wait 20 minutes on the call) they stated that the status has not changed since then and everyone says that the driver did not come and pick up the item from the house however he did and I have proof that he called me and stated that he is picking up the order.
@makro please do a proper and full investigation before you respond privately to me on Helo Peter.
This is unacceptable and embarrassing coming from your side.
If you fail to provide my refund, I will be taking this up with clientele and you will undergo a hearing.
@makro please do a proper and full investigation before you respond privately to me on Helo Peter.
This is unacceptable and embarrassing coming from your side.
If you fail to provide my refund, I will be taking this up with clientele and you will undergo a hearing.
MH
Mariska H's update20 Mar 2025, 13:05
Reviewer Update
Today, the makro team has responded to say that my refund was processed however that was complete lies because when I called the call centre now (after them making me wait 20 minutes on the call) they stated that the status has not changed since then and everyone says that the driver did not come and pick up the item from the house however he did and I have proof that he called me and stated that he is picking up the order.
@makro please do a proper and full investigation before you respond privately to me on Helo Peter.
This is unacceptable and embarrassing coming from your side.
If you fail to provide my refund, I will be taking this up with clientele and you will undergo a hearing.
@makro please do a proper and full investigation before you respond privately to me on Helo Peter.
This is unacceptable and embarrassing coming from your side.
If you fail to provide my refund, I will be taking this up with clientele and you will undergo a hearing.
MH
Mariska H's updateReviewer Update
01 Apr 2025, 11:58Good day Makro.
It has gone five days and your so called team has not resolved my query to date. I have now escalated this matter to Devi at Carte Blanche. You can expect a visit from her.
It has gone five days and your so called team has not resolved my query to date. I have now escalated this matter to Devi at Carte Blanche. You can expect a visit from her.
MH
Mariska H's update01 Apr 2025, 11:58
Reviewer Update
Good day Makro.
It has gone five days and your so called team has not resolved my query to date. I have now escalated this matter to Devi at Carte Blanche. You can expect a visit from her.
It has gone five days and your so called team has not resolved my query to date. I have now escalated this matter to Devi at Carte Blanche. You can expect a visit from her.
MH
Mariska H's updateReviewer Update
08 Apr 2025, 08:52Good day All,
It has come to my notice that my original query was logged on 18/03/2025 and it is now 3 weeks later that the *********** staff of Makro have still not resolved my query.
They come back with incorrect information, don’t know how to read nor comprehend a simple task.
Devi, from Carte Blanche is now taking over.
It has come to my notice that my original query was logged on 18/03/2025 and it is now 3 weeks later that the *********** staff of Makro have still not resolved my query.
They come back with incorrect information, don’t know how to read nor comprehend a simple task.
Devi, from Carte Blanche is now taking over.
MH
Mariska H's update08 Apr 2025, 08:52
Reviewer Update
Good day All,
It has come to my notice that my original query was logged on 18/03/2025 and it is now 3 weeks later that the *********** staff of Makro have still not resolved my query.
They come back with incorrect information, don’t know how to read nor comprehend a simple task.
Devi, from Carte Blanche is now taking over.
It has come to my notice that my original query was logged on 18/03/2025 and it is now 3 weeks later that the *********** staff of Makro have still not resolved my query.
They come back with incorrect information, don’t know how to read nor comprehend a simple task.
Devi, from Carte Blanche is now taking over.
MH
Mariska H's updateReviewer Update
04 May 2025, 22:08It has come to my notice that Gloria had called me on the 13/02/2025. Since then she has had no decency to follow up with me as I am doing all the follow up emails. It has now been two weeks later and the matter is still not resolved. Mind you my original return was logged on 08/02/2025. In totality it is now 3 months that I did not receive my refund. Now that I want to involve my lawyers and conduct a formal meeting with the team, then the team is completely silent and has not responded to me so now I will be taking the matter into my own hands as per my consumer rights.
MH
Mariska H's update04 May 2025, 22:08
Reviewer Update
It has come to my notice that Gloria had called me on the 13/02/2025. Since then she has had no decency to follow up with me as I am doing all the follow up emails. It has now been two weeks later and the matter is still not resolved. Mind you my original return was logged on 08/02/2025. In totality it is now 3 months that I did not receive my refund. Now that I want to involve my lawyers and conduct a formal meeting with the team, then the team is completely silent and has not responded to me so now I will be taking the matter into my own hands as per my consumer rights.