Makro return

I've had two disappointing experiences with Makro, and at this point, I can't see myself ordering from them again. While their communication is adequate when placing an order, the real issues begin when you need to cancel or return items. They promise a smooth return process within 14 days, but it ends up taking far longer. What frustrates me the most is their poor communication—they never respond, even after multiple follow-ups. When you call, they claim the issue has been escalated, but there’s little action. For instance, it took countless follow-ups just for them to collect an item. Now that they've collected it, there are no updates as to when I will get my refund.