MR
Mbudzeni R
1 reviews | Active since Jul 2019
17 Feb 2026, 11:31
Makro Re:Refund Processing – Documents Received [#2CGOR]
I have done +3 follow-ups on the refund for the order placed on 26 January 2026.
On Friday, 6 February, I received confirmation that my documents had been received and that the refund would be processed. However, to date, I have not yet received the payment.
I am concerned about the delay, as I have not been provided with any further communication regarding the status of the refund. I would appreciate it if the payment will be finalised.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
17 Feb 2026, 12:34Hi Mbudzeni,
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning the delay in receiving your refund.
Refund was captured on 16 February 2026.
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning the delay in receiving your refund.
Refund was captured on 16 February 2026.
Best regards,
Makro's reply17 Feb 2026, 12:34
Official
Hi Mbudzeni,
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning the delay in receiving your refund.
Refund was captured on 16 February 2026.
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning the delay in receiving your refund.
Refund was captured on 16 February 2026.
Best regards,
MR
Mbudzeni R's updateReviewer Update
17 Feb 2026, 13:00 HiOn the 6th of February, I received confirmation that my documents had been received. I am being informed that they were only captured yesterday.
I am concerned about the inconsistency in communication and the delay in processing. Additionally, my call was disconnected today while I was seeking clarity on this matter.
This experience has been very disappointing.
I am concerned about the inconsistency in communication and the delay in processing. Additionally, my call was disconnected today while I was seeking clarity on this matter.
This experience has been very disappointing.
MR
Mbudzeni R's update17 Feb 2026, 13:00
Reviewer Update
HiOn the 6th of February, I received confirmation that my documents had been received. I am being informed that they were only captured yesterday.
I am concerned about the inconsistency in communication and the delay in processing. Additionally, my call was disconnected today while I was seeking clarity on this matter.
This experience has been very disappointing.
I am concerned about the inconsistency in communication and the delay in processing. Additionally, my call was disconnected today while I was seeking clarity on this matter.
This experience has been very disappointing.
Makro's replyOfficial
18 Feb 2026, 11:59Hi Mbudzeni,
We apologize for the delay of your refund.
Your refund was sent for processing and it was advised by the finance team that the refund was processed on the 16/02/2026.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize for the delay of your refund.
Your refund was sent for processing and it was advised by the finance team that the refund was processed on the 16/02/2026.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply18 Feb 2026, 11:59
Official
Hi Mbudzeni,
We apologize for the delay of your refund.
Your refund was sent for processing and it was advised by the finance team that the refund was processed on the 16/02/2026.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize for the delay of your refund.
Your refund was sent for processing and it was advised by the finance team that the refund was processed on the 16/02/2026.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,