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MAHOMED P

1 reviews | Active since Feb 2018

26 Feb 2019, 10:12

MAKRO REPAIRS DEPARTMENT - WORST SERVICE !!!!!!!!!!!!!!!!!

Makro Springfield Park in Durban, has the worst customer repair department . I purchased a Samsung washing machine in 2016, the machine is still under warranty i have tried numerous time to contact the customer repair department with no joy. I eventually go on the Makro website and complained still no response!!!!

0
Replies (4)
Makro
Makro's reply26 Feb 2019, 11:20
Official
Good day Mahomed
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards, 
Otsiele Boikanyo
MP
MAHOMED P's update27 Feb 2019, 10:52
Reviewer Update
Good Day Thanks for your response, however your reply does not resolve my problem in any way !!!!!!!!! I need assistance with the item I purchased urgently I cant get of Makro Repairs Department . Can somebody please email me on **********
Makro
Makro's reply02 Mar 2019, 12:30
Official
Good day Mahomed

I tried calling you on the number provided but no luck, I also sent you and email on the 28th of February but no reply.

Your prompt response will be highly appreciated.

Thanks
Otsiele Boikanyo
Makro
Makro's reply04 Mar 2019, 13:40
Official
Good day Mahomed

Please note that I tried booking a service call for you with our supplier, but it appears that the machine was only covered for 24 months therefore you can contact the your closest store to log a service call. You will be liable for all charges on parts and labour.

Kind regards
Otsiele Boikanyo