Makro rep**** & address my complaint - really?

I received an e-mail from hellopeter telling me that Makro had rep**** to my previous complaint / post.

There was a message from Makro that they had corresponded with me directly.

Finally, about 5 hours later, there was a reply from their useless Makro Social Media Team asking if my issue & had been resolved & if not, asking for my order number.

If only one of their useless Social Media Team members had bothered to actually read my complaint, they wouldn't have sent their standard response that I'm sure is sent to everyone who complains.