Makro remains PATHETIC with online orders!!!!

Placed online order on Monday 8 May at 14:16. Since previous pathetic service from Riversands Makro when I selected " for delivery" I opted for pick up Was told it would take 2-5 business days. I called on 16 May - as no contact was made by Makro once again- Tsebo at 13h50 (AFTER WAITING FOR 10 MINUTES ON THE CALL) and he said the branch has "received the order and need to pack the bottles" No word from Makro. I called again 12h40 (call centre) the lady said she can't see the problem(AFTER WAITING 5 MINUTES ON THE CALL). She redirected me to Strubensvalley. I called Strubensvalley at 12h45 and the phone just rang when I was put through to the ONLINE DEPARTMENT. It seems it does not matter the method of delivery nor the branch - YOU REMAIN PATHETIC WITH COMMUNICATION AND SERVICE DELIVERY!!!