DM
Dipuo M
1 reviews | Active since Feb 2015
17 Oct 2024, 10:18
MAKRO refusing to refund my return order
My Online order was returned to Makro before delivery. According to Makro, my refund has been processed and paid. I have queried, submitted my statement that reflected that no funds were transferred. Everytime I call there is no update, just that they will follow up with Finance. There is no sense of ownership or customer service. Sheila Bennett just does not respond to mails and follow ups. Just ignores a customer. To this date the refund for my order MAK*** is still missing
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
17 Oct 2024, 12:05Good day Dipuo ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply17 Oct 2024, 12:05
Official
Good day Dipuo ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
DM
Dipuo M's updateReviewer Update
22 Oct 2024, 11:30Hello,
Since your feedback on the 17ths, I have not received any feedback on the status of the refund or any refund.
Can you please confirm what the status of the investigation is, a reference number I can use to follow up on , etc.
Since your feedback on the 17ths, I have not received any feedback on the status of the refund or any refund.
Can you please confirm what the status of the investigation is, a reference number I can use to follow up on , etc.
DM
Dipuo M's update22 Oct 2024, 11:30
Reviewer Update
Hello,
Since your feedback on the 17ths, I have not received any feedback on the status of the refund or any refund.
Can you please confirm what the status of the investigation is, a reference number I can use to follow up on , etc.
Since your feedback on the 17ths, I have not received any feedback on the status of the refund or any refund.
Can you please confirm what the status of the investigation is, a reference number I can use to follow up on , etc.
DM
Dipuo M's updateReviewer Update
04 Nov 2024, 15:38Hi Makro Team,
Since the generic feedback on 17th, I have not received a single form of communication as to when y refund will be processed.
This is the worst form of customer handling I have ever experienced and will never place any orders again.
Since the generic feedback on 17th, I have not received a single form of communication as to when y refund will be processed.
This is the worst form of customer handling I have ever experienced and will never place any orders again.
DM
Dipuo M's update04 Nov 2024, 15:38
Reviewer Update
Hi Makro Team,
Since the generic feedback on 17th, I have not received a single form of communication as to when y refund will be processed.
This is the worst form of customer handling I have ever experienced and will never place any orders again.
Since the generic feedback on 17th, I have not received a single form of communication as to when y refund will be processed.
This is the worst form of customer handling I have ever experienced and will never place any orders again.
Makro's replyOfficial
10 Nov 2024, 13:53Hi Diphuo, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Best regards,
Makro's reply10 Nov 2024, 13:53
Official
Hi Diphuo, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Best regards,
DM
Dipuo M's updateReviewer Update
11 Nov 2024, 08:54Nothing has been resolved.
Can you escalate this to a manager to resolve this so I can get my refund from an order in August.
Can you escalate this to a manager to resolve this so I can get my refund from an order in August.
DM
Dipuo M's update11 Nov 2024, 08:54
Reviewer Update
Nothing has been resolved.
Can you escalate this to a manager to resolve this so I can get my refund from an order in August.
Can you escalate this to a manager to resolve this so I can get my refund from an order in August.
Makro's replyOfficial
12 Nov 2024, 13:27Hi Dipuo,
Thank you for your response.
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We have requested urgent feedback regarding your enquiry.
Once we receive feedback, we will revert back to you.
Kind Regards,
Makro Social Media
Thank you for your response.
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We have requested urgent feedback regarding your enquiry.
Once we receive feedback, we will revert back to you.
Kind Regards,
Makro Social Media
Best regards,
Makro's reply12 Nov 2024, 13:27
Official
Hi Dipuo,
Thank you for your response.
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We have requested urgent feedback regarding your enquiry.
Once we receive feedback, we will revert back to you.
Kind Regards,
Makro Social Media
Thank you for your response.
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We have requested urgent feedback regarding your enquiry.
Once we receive feedback, we will revert back to you.
Kind Regards,
Makro Social Media
Best regards,