Makro refusing or taking time with refund

Bought 2 fans online from Makro on the 15th of October 2024 for 2 fans, got order number and all, only for the order to be cancelled a day later by Makro citing lack of stock. But ever since, I have not received my refund of R650 (yes it probably seem little to some). Twice I received emails where they said refund was processed but have not received anything. Now it seems they're even ignoring my emails, where I even suggested getting a voucher since it seems getting my money back is a problem. Their refund policy says 7-14 days, but we're now approaching 2 months.....how does one get their refund or deal with these guys?...that time I thought I was a loyal customer too...help.