Makro refuses to replace/ assist with goods delivered damaged, no help from customer service

Very poor customer service and Makro has not honoured return policy. I purchased a printer from Makro's online store (Epson Workforce Pro) on the 27th Nov 2018 for my business. The printer was delivered on the 30th Nov 2018 to my business in The Pavilion KZN. I got someone in to install the printer as I am based in Gauteng on the 4 Dec 2018 when we discovered that 1 of the ink cartridges was leaking and the printer cannot function with this fault. I immediately called Makro to rectify either by replacing the new product or repairing it. I spoke to Kagiso Mabaso from customer services and followed the call with an email which contained all the details to have the printer returned and replaced. He did not action my request for a further week and after several calls on the 11 Dec 2018 spoke to David Mabena who promised to take over the query. My concern was also that the printer had a 14 day return policy and didn't want any issues on this as well. I offered to have the printer returned to the nearest store however the customer services department would not allow this and said they need to find out from the supplier about the process to follow. On the 18th Dec 2018 I received an email from David Mabena saying that I need to deal directly with Epson to get the printer returned and that Epson has a 7 day return policy so I need to discuss with them what my options are and I may incur additional costs for this! This was email communication forwarded from Partserve who is Makro's supplier. For me this is unacceptable as I entered into a sale agreement with Makro and Makro has clear return policy which I comp**** with but they have not kept to the terms. There was no feedback from their customer service department, I had to constantly call them. Makro sold me a defective item which they refuse to return for me and now want me fix. A perfect example of a retail corporate abusing power, taking advantage of the consumer and no post sales service. In addition my business has been incurring additional cost from these delays as we are unable to invoice customers.