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Tommy B
1 reviews | Active since Jan 2017
02 Jan 2020, 08:21
MAKRO REFUSES TO REFUND CLEINT
So, I have placed a order with Makro on Black Friday, When I left SA on the 20th The order wasn't on my Position, and that made me to cancel my order, Makro Told me 7 to 10 working days for refund, When I call them they today, They Told me that my refund can only take place when the Courier company they used to delivery my Black Friday stuff have returned the product in there position, So if that Company takes 3 weeks I will be waiting 3 weeks... Makro Services is **** they need to get a reward for **** services of the year.
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Replies (2)
Makro's replyOfficial
07 Jan 2020, 09:49Good day Tommy
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will work on the order until refunds have been successfully processed and completed, we kindly request that you allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will work on the order until refunds have been successfully processed and completed, we kindly request that you allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply07 Jan 2020, 09:49
Official
Good day Tommy
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will work on the order until refunds have been successfully processed and completed, we kindly request that you allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will work on the order until refunds have been successfully processed and completed, we kindly request that you allow us to address the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
TB
Tommy B's updateReviewer Update
13 Jan 2020, 09:40**** SERVICES STILL WAITING FOR FEEDABCK
TB
Tommy B's update13 Jan 2020, 09:40
Reviewer Update
**** SERVICES STILL WAITING FOR FEEDABCK