Makro Refuses to Honour Extended Warranty Due to My Location

I am extremely disappointed with the service I have received from Makro regarding a refrigerator that I purchased from Makro Crown Mines in 2023.

The fridge is still covered by an extended warranty. In 2025, I relocated to Kimberley, and in 2026 the refrigerator developed a fault. The freezer section works, but the fridge compartment no longer cools.

I have logged numerous service requests, with my latest reference number being ***, yet I am still without a resolution.

Makro Crown Mines informed me that they cannot assist because I now live in Kimberley. Makro Bloemfontein advised that they cannot send a technician because the appliance was originally purchased from Makro Crown Mines. Their solution is that I must transport the fridge approximately 140 km to their branch.

The cost of transporting the fridge is excessive and would amount to almost half the value of the appliance. I do not believe it is reasonable for a customer to incur such costs when the product is still covered under a valid extended warranty.

I have made every effort to resolve this matter directly with Makro and have logged multiple tickets, but I continue to be passed from one branch to another without assistance.

I am requesting that Makro honour the extended warranty and arrange for an authorized technician to inspect and repair the refrigerator at my location or replace, or provide a practical alternative that does not place the burden of transportation costs on the customer.

I hope Makro will address this matter urgently and provide the level of service expected under an extended warranty agreement.

Reference Number: *** Branch of Purchase: Makro Crown Mines Current Location: Kimberley