Makro refuses to close my account

Item: Makro
Rating: 1
Author: Keitu M

AR944833

After holding for over 30 minutes and sending numerous emails, i have still not received confirmation that my account has been closed. I settled my account on the 9th of December and requested for MAKRO to close the account, I am still trying to get their attention but no one bothers to get back to me. An email was also sent for Zulfi's attention but no answer. I am desperate here.

Helpful (0)

Replies (1)

Makro's replyOfficial

19 Dec 2019, 08:30

Good day Keitumetse,

Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused.

Kindly note that we will sent the above complaint to senior management within our RCS group for urgent assistance and will be sure to revert with feedback. Please note that feedback will be relayed within the next 24-48hrs

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Kind regards
Makro Hello Peter Team

Makro's reply19 Dec 2019, 08:30

Official