HB
Henru-Jeanne Brits
1 reviews | Active since Jul 2022
01 Feb 2025, 15:53
Makro refuses refunds
I wrote a review not long ago about a refund that I have been waiting more than a month for. Makro rep**** on said review asking for the order number and once again I have not received any feedback yet again. Money owed to Makro is always a big deal to them but when Makro owes you money, they just do not care. When you are a customer they just do not care. If the refund is not paid back into my account then a case will have to be made at the Police to take it further.
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Henru-Jeanne Brits's updateReviewer Update
06 Feb 2025, 15:38Good day Makro Social Media team
When the number you provide is called and you tell them about the situation at hand, then you are told that the situation will be escalated further and you will receive feedback soon. It has been almost two months now and yet there is no feedback as of yet. So lying to customers is apparently now the custom at Makro.
For those who want to see the response from Makro on my review, here it is directly copied and pasted:
"Hi Henru-Jeanne,
Thank you for your review on our Hellopeter platform.
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
It's important to us that you know how much we regret any inconvenience caused to you.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Social Media"
When the number you provide is called and you tell them about the situation at hand, then you are told that the situation will be escalated further and you will receive feedback soon. It has been almost two months now and yet there is no feedback as of yet. So lying to customers is apparently now the custom at Makro.
For those who want to see the response from Makro on my review, here it is directly copied and pasted:
"Hi Henru-Jeanne,
Thank you for your review on our Hellopeter platform.
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
It's important to us that you know how much we regret any inconvenience caused to you.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Social Media"
HB
Henru-Jeanne Brits's update06 Feb 2025, 15:38
Reviewer Update
Good day Makro Social Media team
When the number you provide is called and you tell them about the situation at hand, then you are told that the situation will be escalated further and you will receive feedback soon. It has been almost two months now and yet there is no feedback as of yet. So lying to customers is apparently now the custom at Makro.
For those who want to see the response from Makro on my review, here it is directly copied and pasted:
"Hi Henru-Jeanne,
Thank you for your review on our Hellopeter platform.
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
It's important to us that you know how much we regret any inconvenience caused to you.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Social Media"
When the number you provide is called and you tell them about the situation at hand, then you are told that the situation will be escalated further and you will receive feedback soon. It has been almost two months now and yet there is no feedback as of yet. So lying to customers is apparently now the custom at Makro.
For those who want to see the response from Makro on my review, here it is directly copied and pasted:
"Hi Henru-Jeanne,
Thank you for your review on our Hellopeter platform.
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
It's important to us that you know how much we regret any inconvenience caused to you.
We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Social Media"