LS
Liliso S
1 reviews | Active since May 2025
21 May 2025, 19:28
Makro refuses refund
I ordered a baby stroller for the price of R1300 and upon arrival i was not satisfied with it therefore on the same day asked for a refund and 2 days later on the 12 of May it was collected. Till date there has been no communication from them about my refund and refund status doesn't even show the item. There customer service is horrible and i absolutely feel ****med. I've never been so dissatisfied with service in my life. I usually order from takealot but thought i could give makro online a try and i absolutely REGRET IT!!!! if you haven't biught anything from them don't bother
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Makro's replyOfficial
22 May 2025, 11:07Hi Liliso We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply22 May 2025, 11:07
Official
Hi Liliso We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,