MT
Mpho T
1 reviews | Active since Apr 2026
17 Apr 2026, 18:30
Makro refused to ref...
Makro refused to refund/exchange an unused washing machine claiming it has been used but it wasn't because of the water inlet pipe wasn't compatible with my sink tap
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Replies (3)0
Replies (3)
Makro's replyOfficial
19 Apr 2026, 10:09Hi Mpho,
We apologize that you are unable to get a exchange for the washing machine.
Makro returns policy states that only product that is still in the original package and it should not be used can be refunded.
Kindly provide us with your order number so that we can look into your query.
Regards,
Makro social media.
We apologize that you are unable to get a exchange for the washing machine.
Makro returns policy states that only product that is still in the original package and it should not be used can be refunded.
Kindly provide us with your order number so that we can look into your query.
Regards,
Makro social media.
Best regards,
Makro's reply19 Apr 2026, 10:09
Official
Hi Mpho,
We apologize that you are unable to get a exchange for the washing machine.
Makro returns policy states that only product that is still in the original package and it should not be used can be refunded.
Kindly provide us with your order number so that we can look into your query.
Regards,
Makro social media.
We apologize that you are unable to get a exchange for the washing machine.
Makro returns policy states that only product that is still in the original package and it should not be used can be refunded.
Kindly provide us with your order number so that we can look into your query.
Regards,
Makro social media.
Best regards,
MT
Mpho T's updateReviewer Update
19 Apr 2026, 13:091. Account & Purchase Details*
Full Name: Gloria Mpho Thaele
ID Number: ***
Store: Makro Bloemfontein
Date of Purchase: 04 April 2026
Item: Bennett Read Inverter Front Loader Washing Machine
Amount Financed: R4999.
1. I bought 2 items but only have a problem with the washing machine
2. Kindly note that I left the washing machine at your Bloemfontein because it is of no use to me because of the water inlet issue at my rental place.
Is it fair for me to be paying for something that I won't be able to use?
Or u just don't care as long as u made ur profit???
I really regret buying from you
Full Name: Gloria Mpho Thaele
ID Number: ***
Store: Makro Bloemfontein
Date of Purchase: 04 April 2026
Item: Bennett Read Inverter Front Loader Washing Machine
Amount Financed: R4999.
1. I bought 2 items but only have a problem with the washing machine
2. Kindly note that I left the washing machine at your Bloemfontein because it is of no use to me because of the water inlet issue at my rental place.
Is it fair for me to be paying for something that I won't be able to use?
Or u just don't care as long as u made ur profit???
I really regret buying from you
MT
Mpho T's update19 Apr 2026, 13:09
Reviewer Update
1. Account & Purchase Details*
Full Name: Gloria Mpho Thaele
ID Number: ***
Store: Makro Bloemfontein
Date of Purchase: 04 April 2026
Item: Bennett Read Inverter Front Loader Washing Machine
Amount Financed: R4999.
1. I bought 2 items but only have a problem with the washing machine
2. Kindly note that I left the washing machine at your Bloemfontein because it is of no use to me because of the water inlet issue at my rental place.
Is it fair for me to be paying for something that I won't be able to use?
Or u just don't care as long as u made ur profit???
I really regret buying from you
Full Name: Gloria Mpho Thaele
ID Number: ***
Store: Makro Bloemfontein
Date of Purchase: 04 April 2026
Item: Bennett Read Inverter Front Loader Washing Machine
Amount Financed: R4999.
1. I bought 2 items but only have a problem with the washing machine
2. Kindly note that I left the washing machine at your Bloemfontein because it is of no use to me because of the water inlet issue at my rental place.
Is it fair for me to be paying for something that I won't be able to use?
Or u just don't care as long as u made ur profit???
I really regret buying from you
Makro's replyOfficial
20 Apr 2026, 12:50 Hi Mpho,
We have reached out to the store regarding your return request.
We will provide you with feedback as soon as we have received it.
We apologize for the inconvenience cuased.
Regards,
Makro social media.
We have reached out to the store regarding your return request.
We will provide you with feedback as soon as we have received it.
We apologize for the inconvenience cuased.
Regards,
Makro social media.
Best regards,
Makro's reply20 Apr 2026, 12:50
Official
Hi Mpho,
We have reached out to the store regarding your return request.
We will provide you with feedback as soon as we have received it.
We apologize for the inconvenience cuased.
Regards,
Makro social media.
We have reached out to the store regarding your return request.
We will provide you with feedback as soon as we have received it.
We apologize for the inconvenience cuased.
Regards,
Makro social media.
Best regards,