MAKRO refused Honor my order

This is the email I sent to Makro: I placed an order online for a t.v on the 24/11/17 and have a printed copy of the collection Notice. When i phoned online support as the money has not been taken out of my account, they tell me that my order is not valid as payment was not received. Please explain to me how then do I have a collection notice??? I feel that Makro should honor this deal to me as the technical issue is on your side as I have physical proof of the collection notice.

The payment did not go through as there was a technical issue on your side as stated by the Makro online consultant on the telephone when I called online support today.

However I was unaware of the payment not going through as I received a collection notice after the transaction had been completed.

I believe as Makro has issued me a collection notice, this deal should be honored. I had no reason to believe that the payment did not go through as there was a collection notice issued. Nowhere on this collection notice does it say that payment is pending or still needs to be made.

Makro have point blank refused to take responsibility for the technical issue on their side and refused to honor the order. I will not be purchasing anything further from Makro. They have definitely lost me as a customer.