Makro refuse to refund client

I ordered on 29 June a laptop to be delivered to a locker for collection before my assistant was scheduled to leave the country. Delivery being 2-5 days. On Day 4, we received an sms from the a number claiming to be the site that the item was ready however online showed it was still in transit. We then received a call to go and collect. Once at the site there was nothing in the locker and on the site until today, 19 August it says still in transit.

Upon contacting Makro to find out where my laptop was and why it had not been delivered they asked for more time to check with the courrier. After a week no feedback, thé famous Louis Karpas then said they would send to a different address, I agreed and had it sent elsewhere. This delivery did not take place. After another week of wasting our time (now 27 July) I asked for and was advised that I would be receiving a refund as they failed to deliver. I have up until today not received any refund from Makro. I have called from overseas over 7 times since 27 July and spoken to many different people including Mr Karpos who after telling me my refund was to be processed 27 July, had the nerve to tell me on 10 August that refunds take 7-10 days!? I’m not a mathematician but from 27 July to 10 August there is over 10 days. Before speaking to him on 10 August I raised my fury on the call representative who told me her supervisor was unable to speak to me on the phone but promised they would contact me the following day by mail. I am still waiting for that mail.

29 June until 19 August, no laptop and no refund. A company as big as Makro feels the need to treat people like this over small amounts of money? I’ve been a loyal customer for years and this is the service? It’s very useless and while it’s not a big amount of money, on the principle, legal action is definitely on the way for the refund and all damages related to it.

Honestly, this is ridiculous service and I do not recommend anyone deals with them. This is South Africa, you have seen that the people can make or break you, treat people with respect.