Makro refunds your money to strangers

Purchased an Airconditioner that I later had to return due to estate size regulations. Although it was bought online, I made a physical return to a Makro Store which delivered to me. The refund has been processing from May 2024 and still have not received it.

I’ve physically went into Makro’s store to follow up on my refund on multiple occasions and have called Makro’s customer service.

It’s August 15th 2024 and I have no refund in my account. My Makro Account reflects that it was processed and refunded but customer service have provided me with an account number I’ve never heard of where this payment has been refunded.

Please refund it to the correct account, this is extremely irresponsible and unprofessional for such a large sales forum