Makro Refunds terrible service

I received the incorrect boots. On the 26th February I logged a return I received no correspondence on the status. I resorted to even contacting the customer care email. I called multiple times this week and was advised you’ll would collect Friday then Saturday but still nothing.

I get unprofessional responses you’ll have back logs on refunds or you’ll getting no response from the supplier which is internal issues Makro needs to resolve and shouldn’t be my concern regarding my refund !!

This is absolutely pathetic service it’s costly to keep calling and getting incorrect information May I please get a response