Makro Refund - what refund?

When ordering online and being told to wait up to 7 working days for delivery only to receive it 14 days later with no correspondence from Makro is enough to upset anyone. Then on top of that, you don't receive everything you actually ordered and paid for. Then you get told if a refund is due, it will be done within 7 working days. It's now been 10 working days since I received my delayed order and still no correspondence or notification of when payment will be made.

I've requested via email and telephone numerous times to speak to management. I've asked that a manager contact me back. I get told "I will request a manager to contact you today" but that never happens. Seems like Makro just wants to take customers money but not refund them when they mess up. All you get is a standard template response we apologize for the inconvenience caused and we value our customers. What a lot of ***. I will never use Makro again. Makro should be ashamed of themselves for giving such poor service but it must be because I only spent over R1500 and not tens of thousands of Rands. To them I'm a small customer so why should they worry? They'll just ***** my money from me and not bother to give it back