Makro Refund System Failure – Extremely Disappointing Service

Makro Refund System Failure – Extremely Disappointing Service

I am extremely disappointed with Makro’s handling of my refund.

After Makro’s system failed to process my payment correctly, I was told that the funds would be refunded to the original card used for the online purchase. Weeks later, I am still waiting.

What makes this even more frustrating is that almost every day I’m asked to submit new or additional documents, even though I have already provided proof of payment, bank confirmation, and all requested information multiple times.

This is clearly a Makro system issue, yet the burden and inconvenience are being pushed onto the customer. There is no sense of urgency, no accountability, and no proper communication — just repeated delays and excuses.

For a large retailer, this level of service is unacceptable. A refund should not take weeks and should not require customers to chase support daily.

I will seriously think twice before buying from Makro again.