Makro Refund Still Not Received Despite Refund Confirmation

I’m extremely disappointed with the way Makro has handled my refund.

I returned a Milex infrared heater to Makro on Friday. Initially, Makro was unable to process the refund, and after following up, I was eventually informed that the refund had been processed back through PayJustNow.

Makro has now sent me an invoice confirming the refund, **but the money is still not reflecting on my PayJustNow account**.

According to PayJustNow, refunds are processed instantly, so I am concerned as to why I have still not received the funds despite Makro confirming that the refund has been processed.

At this point, I would like Makro to urgently investigate this with PayJustNow and provide me with confirmation of the actual refund transaction, including the refund reference/transaction number and when I can expect the funds to reflect.

I should not have to repeatedly follow up for a refund after returning a product. Please resolve this matter urgently.