Makro refund still not received

I placed an order with Makro online on 16 Oct 2024 that should have been delivered on 22 Oct 2024. By 22 Oct 2024 my order was not yet packed so I called to cancel the order. I was promised my refund would be processed with in 48 hours. Later the day I received a text stating that my order has been handed to the courier. I followed up again to confirm that I did cancel the order. I then receive an email from Makro stating my order was only placed on the 22nd of Oct. I emailed them the proof of when my order was placed and to date I have followed up twice and still no response on my refund. It is 8 days later. I have never experienced such bad service from any company. I will never advise anyone to use the online service. Not sure if they are being spiteful not processing my refund and not communicating in this regard. It leaves a bad taste in a person mouth. Here are the people I have communicated with: Ayanda to cancel the order. Tumelo Mokawane about when the order was placed and about the cancellation. CC'd into all communication was Valerie Letsi, Cathy Tsuinyana, Dirk Meyer, Jennifer Van der Gryp. Clearly none of these individuals care about customer service or how this reflects on the company.