1 reviews | Active since Dec 2018
MAKRO REFUND PROCESS IS A MESS
I bought an item online on the 28 of May 2024, Online order #MAK***. I contacted their call centre after 7 days to find out what is happening with my order, I was told that they will follow up and get back to me within 24 hrs for feedback. I waited no one communicated with me,I then called them again they told me that my order was cancelled after waiting for 10 days!!!.I was told that they will process a refund and I should wait 14 days!! This is not acceptable at all how come should I wait for such a long time to get a refund!! I need my money back!! You are quick to call clients if they missed payments but you can’t do the same with refund process. Order online at your own risk!!!! This business doesn’t care about customers!!!!
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,