MN
Martin N
1 reviews | Active since Feb 2023
06 Mar 2026, 13:28
Makro refund process is a ****
I took a product back to Makro and they refunded me but the money never reached my account. I have sent proof to them via email many times and all they say is I have to prove to them that I did not receive the money. I sent them bank statements - HOW MUCH MORE PROOF DO THEY WANT!!!!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
11 Mar 2026, 12:19Good day,
Thank you for bringing this to our attention.
We sincerely regret the frustration and inconvenience caused by the refund not reflecting in your account despite the confirmation of processing.
We understand how upsetting it must be to repeatedly provide proof without resolution.
Please be assured that this matter is currently in progress, and our team is engaging with the relevant departments to investigate the discrepancy.
Could you kindly confirm whether the refund has since reflected in your account?
This will help us ensure the issue is fully resolved on your side.
We truly value your patience and will continue to escalate this until the matter is finalized.
Makro Social Media
Thank you for bringing this to our attention.
We sincerely regret the frustration and inconvenience caused by the refund not reflecting in your account despite the confirmation of processing.
We understand how upsetting it must be to repeatedly provide proof without resolution.
Please be assured that this matter is currently in progress, and our team is engaging with the relevant departments to investigate the discrepancy.
Could you kindly confirm whether the refund has since reflected in your account?
This will help us ensure the issue is fully resolved on your side.
We truly value your patience and will continue to escalate this until the matter is finalized.
Makro Social Media
Best regards,
Makro's reply11 Mar 2026, 12:19
Official
Good day,
Thank you for bringing this to our attention.
We sincerely regret the frustration and inconvenience caused by the refund not reflecting in your account despite the confirmation of processing.
We understand how upsetting it must be to repeatedly provide proof without resolution.
Please be assured that this matter is currently in progress, and our team is engaging with the relevant departments to investigate the discrepancy.
Could you kindly confirm whether the refund has since reflected in your account?
This will help us ensure the issue is fully resolved on your side.
We truly value your patience and will continue to escalate this until the matter is finalized.
Makro Social Media
Thank you for bringing this to our attention.
We sincerely regret the frustration and inconvenience caused by the refund not reflecting in your account despite the confirmation of processing.
We understand how upsetting it must be to repeatedly provide proof without resolution.
Please be assured that this matter is currently in progress, and our team is engaging with the relevant departments to investigate the discrepancy.
Could you kindly confirm whether the refund has since reflected in your account?
This will help us ensure the issue is fully resolved on your side.
We truly value your patience and will continue to escalate this until the matter is finalized.
Makro Social Media
Best regards,
MN
Martin N's updateReviewer Update
11 Mar 2026, 12:34Hi Makro Social Media
I have been in contact with the branch manager, but I still do not have what was promised,
I have been in contact with the branch manager, but I still do not have what was promised,
MN
Martin N's update11 Mar 2026, 12:34
Reviewer Update
Hi Makro Social Media
I have been in contact with the branch manager, but I still do not have what was promised,
I have been in contact with the branch manager, but I still do not have what was promised,
Makro's replyOfficial
19 Mar 2026, 09:36Hi Mr. Van Niekerk,
Please advise what was communicated to you so that we can follow up accordingly on our side.
Regards,
Makro Social Media
Please advise what was communicated to you so that we can follow up accordingly on our side.
Regards,
Makro Social Media
Best regards,
Makro's reply19 Mar 2026, 09:36
Official
Hi Mr. Van Niekerk,
Please advise what was communicated to you so that we can follow up accordingly on our side.
Regards,
Makro Social Media
Please advise what was communicated to you so that we can follow up accordingly on our side.
Regards,
Makro Social Media
Best regards,