Makro refund policy

I feel that I have been cheated and **** to by Makro as well as Keter in Pietermaritzburg, I returned 4 chairs of which Markro is only refunding me for 3 chairs. When I gave the chair to the courier company all four chairs was in perfect condition. We did open the one chair and after assembling the chair we realized that the chair was not as good a quality as we hoped so we disassembled the chair and packed it back in the box without any damage. We are now told that we damaged the chair, if the chair was damaged it was damaged by their courier company and we can not be held responsible for this.

When I originally ordered the four chairs I phoned Makro and asked if they have any chairs that I could come and view in the showroom, they said no but said that if I was not satisfied once I receive the order that I could return the order and receive my full refund. HOW ON EARTH CAN A CUSTOMER BE EXPECTED TO SEE IF THEY ARE HAPPY WITH THE PRODUCT WITHOUT ASSEMBLING IT TO SEE IF THE QUALITY IS GOOD ENOUGH, I HAVE DONE THIS AND DID NOT DAMAGE THE CHAIR, HOW COME WOULD MAKRO BELIEVE THEIR SUPPLIER AND NOT THEIR CLIENT OF OVER 30 YEARS, IT IS A DISGRACE. THE CHAIRS WAS NOT A GOOD QUALITY, I BELIEVE THAT THE SUPPLIER OR COURIER COMPANY COULD HAVE DAMAGED THE CHAIR AND IS NOW BLAMING US. (WE DID NOT DAMAGE THE CHAIR)