Makro Refund Pending

Item: Makro
Rating: 1
Author: Devan L

To Whom It May Concern,

I refunded an item which was purchased online at your Cape Gate branch in Cape Town on the 20th of October 2018.

I was advised that the refund will be deposited into my account within 7 working days. Today is the 7th of November 2018, no refund has been received as yet.

I tried phoning the customer service call center with no success,

I visited Makro Cape Gate to find out whats the hold up was, they could not give me an answer and they also advised that the call center is no more up and running.

How long does refunds take to be sorted?

Kind Regards Devan

Helpful (0)

Replies (3)

Makro's replyOfficial

07 Nov 2018, 14:00

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards
Zanele Zwane

Makro's reply07 Nov 2018, 14:00

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards
Zanele Zwane

Makro's replyOfficial

08 Nov 2018, 09:17

Thank you for your patience. We believe that one of our team members has been in contact with you with regards to the above matter.

Regards
Zanele Zwane

Makro's reply08 Nov 2018, 09:17

Official

Thank you for your patience. We believe that one of our team members has been in contact with you with regards to the above matter.

Regards
Zanele Zwane

Makro's replyOfficial

08 Nov 2018, 09:41

Thank you for your patience. We believe that one of our team members has been in contact with you with regards to the above matter.

Regards
Zanele Zwane

Makro's reply08 Nov 2018, 09:41

Official

Thank you for your patience. We believe that one of our team members has been in contact with you with regards to the above matter.

Regards
Zanele Zwane