MD
Mark D
1 reviews | Active since Dec 2015
19 Dec 2019, 11:51
Makro refund not paid in 6 weeks
Bought a lawnmower feom Makro, paid delivery to Port Alfred... It worked twice and stopped. Returned it on 4th Nov and was promised a refund. Still not paid by 19th Dec. Now my query BEING ESCELATED. This is so poor
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
19 Dec 2019, 16:53Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Makro's reply19 Dec 2019, 16:53
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
MD
Mark D's updateReviewer Update
19 Dec 2019, 16:57I was phoned quite promptly by someone that assured me he would help so in that regard I am pleasantly surprised and if the matter is taken care of I will entirely happy
MD
Mark D's update19 Dec 2019, 16:57
Reviewer Update
I was phoned quite promptly by someone that assured me he would help so in that regard I am pleasantly surprised and if the matter is taken care of I will entirely happy