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Brian S
1 reviews | Active since Dec 2014
17 Nov 2023, 15:00
Makro Refund Not Paid
I bought a product from Makro Online and when it was faulty I returned it for a refund. On 18 October Gundo Siwada from MakroCare emailed me to advise that my refund has been apoproved and I would receive my refund in 5 - 7 working days. Since then I have sent repeated emails to find out what the delay is and they have not responded to a single email.
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Replies (2)
Makro's replyOfficial
18 Nov 2023, 09:16Good day Brian, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Makro's reply18 Nov 2023, 09:16
Official
Good day Brian, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
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Brian S's updateReviewer Update
18 Nov 2023, 11:18I sent my ID and Bank details yesterday and eagerly await the refund. Sadly Makro have ruined a freindship and I will not be shopping at Makro again, either in store or online..... ever.
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Brian S's update18 Nov 2023, 11:18
Reviewer Update
I sent my ID and Bank details yesterday and eagerly await the refund. Sadly Makro have ruined a freindship and I will not be shopping at Makro again, either in store or online..... ever.