ST
Shelly T
1 reviews | Active since Apr 2009
16 May 2019, 10:16
Makro, refund my money!!!
I purchased online at Makro on the 27/04/2019 however, cancelled my order 2 days later rue to the fact that I managed to get the items in store but also, needed the items quite urgently. Despite repeated emails, including an email request to Makro Head office requesting a refund of 5he monues I paid for the items, no-one from Makeo us foming back to me regarding my refund. Makro, i want my mobey back now I am taking this matter to the Small Claims Court. It's amazing hiw quickly these people take your money, but totally another storey when they owe you money!!!
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Makro's replyOfficial
16 May 2019, 10:53Good day Shelly,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Makro's reply16 May 2019, 10:53
Official
Good day Shelly,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team