Makro - refund incorrect amount
Makro after so much incompetence I really expected that this time you would come through.
1. I orderded an item online 2. They never bothered to ship it 3. I had to organize a store transfer on Makro's behalf because they could understand what I needed. 4. They took too long to transfer it then I cancelled the order and requested that the funds be REFUNDED back into my account. 5. It is now 2 months since the purchase and after 3 hello peter reviews I just got an sms to say that I have received a Makro voucher with the INCORRECT AMOUNT.
The amount of the purchase was R989.00 the amount for the voucher received was only R900.00 this after having to BEG to get MY money back.
Please reverse your voucher and repay me the full amount of R989.00 into my bank account as requested MULTIPLE times.
I will never shop at Makro again so that voucher is useless to me.
I have spent so much money contacting your centre to try and sort out this mess its redicilous!!!! PLEASE can I just speak to a human being who can help me sort this out wothout messing it up any further.
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online and IT department to get this matter resolved as soon as possible.
With regards to the voucher that has been received, we have asked our finance department to verify why the incorrect amount has been sent and also to advise why it was sent via sms voucher.
I will revert with feedback and clarity shortly.
Please accept our sincerest apologies for the delay and inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regardsMakro Hellopeter Team
Best regards,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online and IT department to get this matter resolved as soon as possible.
With regards to the voucher that has been received, we have asked our finance department to verify why the incorrect amount has been sent and also to advise why it was sent via sms voucher.
I will revert with feedback and clarity shortly.
Please accept our sincerest apologies for the delay and inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regardsMakro Hellopeter Team
Best regards,