RM
Rego M
1 reviews | Active since Jan 2024
04 Jan 2024, 10:08
Makro refund failure
No but what is going on with Makro.I bought thing on the 26th of November and they never arrived.Thus far,I have had to call about 6 times to query about them processing a refund!Makro we cannot willingly give you guys money for items but struggle to get it back when you guys fail to deliver as promised.Why should we beg?To date I am still waiting for 2 of my refunds.
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Makro's replyOfficial
04 Jan 2024, 10:48Good day Rego , Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply04 Jan 2024, 10:48
Official
Good day Rego , Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,