AS
Afeefah S
1 reviews | Active since Apr 2025
24 Apr 2025, 09:09
Makro refund
I have been waiting for a refund from makro for over a month now, every call centre agent that I call tells me a completely different story. When I ask for them to put me through to someone in a higher position they cut my calls! There are thousands of people who are waiting for a refund from makro and I believe that they are a ****!
Helpful (0)
Replies (9)0
Replies (9)
Makro's replyOfficial
29 Apr 2025, 10:43Hi Afeefah Seedat,
We would like to apologies for the delay in your refund.
Kindly be advised that the matter has been escalated to our finance department.
We are currently waiting for them to reply.
We will advise you via email with the proof of refund.
We would like to apologies for the delay in your refund.
Kindly be advised that the matter has been escalated to our finance department.
We are currently waiting for them to reply.
We will advise you via email with the proof of refund.
Best regards,
Makro's reply29 Apr 2025, 10:43
Official
Hi Afeefah Seedat,
We would like to apologies for the delay in your refund.
Kindly be advised that the matter has been escalated to our finance department.
We are currently waiting for them to reply.
We will advise you via email with the proof of refund.
We would like to apologies for the delay in your refund.
Kindly be advised that the matter has been escalated to our finance department.
We are currently waiting for them to reply.
We will advise you via email with the proof of refund.
Best regards,
AS
Afeefah S's updateReviewer Update
29 Apr 2025, 11:01I have been on endless calls and emails with makro staff.
I was advised by someone in the market place operations that my refund request was processed, which is a lie!
Because when I phone the call centre they state that the my case is still pending and awaiting approval.
I was advised by someone in the market place operations that my refund request was processed, which is a lie!
Because when I phone the call centre they state that the my case is still pending and awaiting approval.
AS
Afeefah S's update29 Apr 2025, 11:01
Reviewer Update
I have been on endless calls and emails with makro staff.
I was advised by someone in the market place operations that my refund request was processed, which is a lie!
Because when I phone the call centre they state that the my case is still pending and awaiting approval.
I was advised by someone in the market place operations that my refund request was processed, which is a lie!
Because when I phone the call centre they state that the my case is still pending and awaiting approval.
Makro's replyOfficial
29 Apr 2025, 17:07Refund is on pending approval, its is not processed yet.
We are following up with the finance department for them to process it.
We apologies for the delay.
We are following up with the finance department for them to process it.
We apologies for the delay.
Best regards,
Makro's reply29 Apr 2025, 17:07
Official
Refund is on pending approval, its is not processed yet.
We are following up with the finance department for them to process it.
We apologies for the delay.
We are following up with the finance department for them to process it.
We apologies for the delay.
Best regards,
AS
Afeefah S's updateReviewer Update
29 Apr 2025, 17:12I have been waiting for a refund from the 26th of March, we are basically in May!
That is absolutely pathetic!
From the finance department to whoever is involved, are of no use at makro, and I am going to take this case far.
Quick to take money but can’t approve a refund!
That is absolutely pathetic!
From the finance department to whoever is involved, are of no use at makro, and I am going to take this case far.
Quick to take money but can’t approve a refund!
AS
Afeefah S's update29 Apr 2025, 17:12
Reviewer Update
I have been waiting for a refund from the 26th of March, we are basically in May!
That is absolutely pathetic!
From the finance department to whoever is involved, are of no use at makro, and I am going to take this case far.
Quick to take money but can’t approve a refund!
That is absolutely pathetic!
From the finance department to whoever is involved, are of no use at makro, and I am going to take this case far.
Quick to take money but can’t approve a refund!
Makro's replyOfficial
30 Apr 2025, 09:48Hi Afeefah,
We truly sorry for the delay.
Please be advised that we have escalated to the finance team and they are busy with the refund.
Once it reflect on the system we will send you the proof of refund.
We apologize for the inconvenience you have faced.
We truly sorry for the delay.
Please be advised that we have escalated to the finance team and they are busy with the refund.
Once it reflect on the system we will send you the proof of refund.
We apologize for the inconvenience you have faced.
Best regards,
Makro's reply30 Apr 2025, 09:48
Official
Hi Afeefah,
We truly sorry for the delay.
Please be advised that we have escalated to the finance team and they are busy with the refund.
Once it reflect on the system we will send you the proof of refund.
We apologize for the inconvenience you have faced.
We truly sorry for the delay.
Please be advised that we have escalated to the finance team and they are busy with the refund.
Once it reflect on the system we will send you the proof of refund.
We apologize for the inconvenience you have faced.
Best regards,
AS
Afeefah S's updateReviewer Update
30 Apr 2025, 10:07All of the apologies are not making the situation any better, I still have no money in my account.
From the 26th of March EVERY SINGLE PERSON tells me we have escalated the matter and I should wait 72 hours, how many 72 hours have passed since the 26th of March!
From the 26th of March EVERY SINGLE PERSON tells me we have escalated the matter and I should wait 72 hours, how many 72 hours have passed since the 26th of March!
AS
Afeefah S's update30 Apr 2025, 10:07
Reviewer Update
All of the apologies are not making the situation any better, I still have no money in my account.
From the 26th of March EVERY SINGLE PERSON tells me we have escalated the matter and I should wait 72 hours, how many 72 hours have passed since the 26th of March!
From the 26th of March EVERY SINGLE PERSON tells me we have escalated the matter and I should wait 72 hours, how many 72 hours have passed since the 26th of March!
Makro's replyOfficial
06 May 2025, 14:50Hi Afeefah.
Please be advised , your query is with our finance department.
As soon as we have an update , you will be notified.
Kind regards
Hello Peter Team
Please be advised , your query is with our finance department.
As soon as we have an update , you will be notified.
Kind regards
Hello Peter Team
Best regards,
Makro's reply06 May 2025, 14:50
Official
Hi Afeefah.
Please be advised , your query is with our finance department.
As soon as we have an update , you will be notified.
Kind regards
Hello Peter Team
Please be advised , your query is with our finance department.
As soon as we have an update , you will be notified.
Kind regards
Hello Peter Team
Best regards,
AS
Afeefah S's updateReviewer Update
06 May 2025, 14:56So it took Makro from the 26th of March up until now to locate my query to your finance department?
That’s absolutely insane.
I am supposed to meet with my lawyer tomorrow regarding my case, seeing that my case is sitting with the finance department I will give it until Friday before I take it further with my lawyer.
I would like for my refund to be approved and released as I have spoken to many team leaders and managers who gave me endless promises that my refund was processed!
That’s absolutely insane.
I am supposed to meet with my lawyer tomorrow regarding my case, seeing that my case is sitting with the finance department I will give it until Friday before I take it further with my lawyer.
I would like for my refund to be approved and released as I have spoken to many team leaders and managers who gave me endless promises that my refund was processed!
AS
Afeefah S's update06 May 2025, 14:56
Reviewer Update
So it took Makro from the 26th of March up until now to locate my query to your finance department?
That’s absolutely insane.
I am supposed to meet with my lawyer tomorrow regarding my case, seeing that my case is sitting with the finance department I will give it until Friday before I take it further with my lawyer.
I would like for my refund to be approved and released as I have spoken to many team leaders and managers who gave me endless promises that my refund was processed!
That’s absolutely insane.
I am supposed to meet with my lawyer tomorrow regarding my case, seeing that my case is sitting with the finance department I will give it until Friday before I take it further with my lawyer.
I would like for my refund to be approved and released as I have spoken to many team leaders and managers who gave me endless promises that my refund was processed!
Makro's replyOfficial
06 May 2025, 15:46Hi Afeefah.
We get that & are we are following up with the finance department.
Kind regards
Hello Peter Team.
We get that & are we are following up with the finance department.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply06 May 2025, 15:46
Official
Hi Afeefah.
We get that & are we are following up with the finance department.
Kind regards
Hello Peter Team.
We get that & are we are following up with the finance department.
Kind regards
Hello Peter Team.
Best regards,