Makro Refund.

I placed an order online on the 23rd of June 2023. I returned the item.

After many phone calls to the Customer Care Call Centre, I eventually received an email on the 1st of August stating that I would receive a voucher code via SMS. To date I have not received this.

Again, after weekly phone calls and emails, I received an email on the 25th of August requesting my banking details for the refund to be processed and paid into my banking account. Still no refund !!!

I have called every single week, and every time I call I am told that my refund was being processed. Almost three months have passed and no word from Makro.

The biggest joke of all is that I have received emails to rate the service I received and I have expressed my dissatisfaction, yet nobody gets back to me.