Makro refund 6 months and counting

The worst online shopping experience. I logged a refund in May 2019 - items were collected in May but a replacement received in June 2019. Item was returned same day after contacting Makro. Since I have not been refunded 6 months on from the initial log and still waiting.

I have called Makro numerous times and many emails sent with empty promises I will receive my refund in 7days.

They have stated the issue was escalated still nothing. I had to even provide a 6 month detail transaction list of my bank account to prove I still did not receive my refund.

I strongly recommend exercise caution when purchasing online from Makro as I do not know how many more people have been taken for a ride by them.