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IM
Immaculate M

1 reviews | Active since Nov 2019

03 Nov 2025, 22:38

Makro Refund

I bought my son an iPhone 11 online on 29 June and it was not delivered on the delivery date they issued on the app,I call the online customer service but I was role the order would come 5 more days then I cancelled the order,I was call 2 days after by the courier guy wanting to deliver the item and I told him I had logged a cancellation already and was waiting for the refund...it's 5 months later I'm still waiting for the refund everytime I do a follow up about the refund I'm being told it's been escalated to a different department.please me get my refund back from Makro online store

Regards Immaculate

0
Replies (12)
IM
Immaculate M's update04 Nov 2025, 12:50
Reviewer Update
Good Day

This is not good enough I have been dealing with this for the passed 5 months the product it's on your side but I don't have my money back R6499.95 .I had financial problem due to this as I was supposed to pay my bills but I have been told over and over that my case was escalated.I want my money please I don't want to hear anything about me waiting for the refund again .I have been talking to all your customer service consultants already I'm tired I just want my money back!
IM
Immaculate M's update04 Nov 2025, 13:56
Reviewer Update
I want time frame not waiting 5 Months and be told to wait again but there is no time frame???this is not different from what I have been told for the last 5 months I want Time frame I'm giving you 24 hours Makro online did me Wrong I need to be refunded all the airtime I spent calling your customer service for 5 Months and not getting assistance!
IM
Immaculate M's update01 Dec 2025, 19:30
Reviewer Update
It's the 1 of December 2025 and I'm yet to receive my refund what needs to happen in order for me to be refunded????
IM
Immaculate M's update03 Dec 2025, 07:14
Reviewer Update
I have been waiting for my refund for 6 MONTHS NOW!!!is that how you treat your customers???I'm DISAPPOINTED at MAKRO a big brand like this and you failing your customer I have been told the same thing over and over again "your matter is being reviewed for 6 MONTHS!!! I'm writing this for the last time of I'm not refunded by tomorrow 4/12/2025 I'm taking this to my lawyer.
IM
Immaculate M's update03 Dec 2025, 12:50
Reviewer Update
So how long will I have to wait for the refund to be done I need a time frame I have been waiting for 6 months so you need to provide me with the exact date!
IM
Immaculate M's update22 Dec 2025, 22:22
Reviewer Update
It's the 22/12/2025 I'm still waiting for my refund I have not yet gotten a refund notification or any communication with regards to when my account will be in my account,you said 2-14 working days ,it's 18 days now still nothing!what needs to happen.you will be hearing from my laws from now on.
IM
Immaculate M's update23 Dec 2025, 18:39
Reviewer Update
I have been dealing with this for 6 months getting the same answer I'm ****en! Annoyed at this stage it's Christmas I want to use that money my kids don't have clothes to wear and you telling me the same story .
IM
Immaculate M's update24 Dec 2025, 09:06
Reviewer Update
Why is it so hard to refund me for 6 Months Makro store makes millions but fail to refund R6500 Really! And I as a customer need to wait for that long is that fair?
IM
Immaculate M's update24 Dec 2025, 11:31
Reviewer Update
For the past 6 months you only thinking now to do a manual refund which is going to take how long?? so you guys are not Serious about your Customer Service at Makro!
IM
Immaculate M's update06 Jan 2026, 08:20
Reviewer Update
It's 6/01/2026 I'm still asking for my refund!!!
Makro is ruining my credit core I'm paying for this amount till now and I keep getting the same feedback on 😡😡😡
IM
Immaculate M's update06 Jan 2026, 10:18
Reviewer Update
That is bull you have been escalating my issue for the past 7 months same story over and over over again and I have to be ok with what is happening I Regret Ever buying at Makro!! Just give me my dam money and stop replying such nonsense to me
IM
Immaculate M's update06 Jan 2026, 15:12
Reviewer Update
Awaiting feedback for the past 7 months you guys are really testing my patience are you guys going to pay for the interest I'm paying on my credit card????