KN
Karabo N

1 reviews | Active since Jun 2016

15 Jun 2016, 10:57

Makro RCS Terror

<p>I paid the makro rcs via eft and to my surprise I start getting calls from their collections department. I went into the woodmead makro store and gave them proof of payment, the two ladies at the customer care desk... For lack of a better word as they couldn't care less.... just lazily sent it off to Gosh knows where as they played on their cellphones and taking selfies and talking about their weekend escapades. It's been two weeks since payment was made, their collections is still calling me, and all their useless consultants have been absolutely no help. You guys need to fix this mess as in yesterday, make that two week's ago. </p>

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Replies (2)
Makro
Makro's reply15 Jun 2016, 11:08
Official

Thank you for taking time to contact us.

As your complaint is a legal matter, it has been forwarded to RCS for their attention. RCS is the credit provider that underwrites our Credit Card division in compliance with NCA Rules and Regulations.

Please contact our Customer Service Department if you have any further queries.

********** 009

**********

Regards

Mmule Moropa

KN
Karabo N's update15 Jun 2016, 11:28
Reviewer Update

That's all good and well but how do you plan to resolve your *********** staff work ethic, are there no rules in place for such a lack of customer regard!