Makro RCS indecent service

I dont even want to give them a star. This will be the second review i am writing about their disgusting service and threatening messages and calls. Before the national lockdown i called them to set up a payment plan as i knew i would loose my job. nobody got back to me. I paid half my installment as that is all i could afford. After receiving numerous calls i Called their centre and told them that due to this lockdown i have not worked and therefore have not made an income! I am a hairstylist so i earn based in actually doing clients! They sent me a declaration of loss of income which i filled out and sent back within 24hrs. Not soon after someone called again about when i will pay. I explained that i have sent this form through.

Nearly 2 weeks later and I received an email saying that they had received my paperwork. I have NOT received any feedback thereafter as to what happens next. Instead I receive sms daily! People are unemployed and are potentially loosing their homes!! I am honestly so. Disappointed that a reputable company could have such little compassion and decency. Had someone have called me back the first time we wouldn’t have this situation! If i have any recommendation it would be to NEVER Sign up.