Makro / Rcs don’t respond to claim THEY advised

Item: Makro
Rating: 1
Author: Jeannie F

My husband has sent in his documents(I did it with him) for his insurance to cover his Makro account on recommendation of Makro/rcs because he was retrenched.... and this was sent in during National lockdown due to Covid 19!!!! Up until today we haven’t received any feedback, regardless of telephone calls stating this. Now we get harassment messages on sms for non payment and even a sms saying his insurance has lapsed because of non payment. It was up to date when we sent in the claim!!!! But maybe this is their plan all along, to say it has lapsed but luckily we have proof of sending in the documentation via email!!!!

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 10:44

Good day Jeannie,

Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.

Kindly note that we have sent the above complaint to senior management within our RCS group for urgent assistance and will be sure to revert with feedback. Please note that feedback will be relayed within the next 24-48hrs

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Kind regards
Hellopeter Team

Makro's reply28 Jul 2020, 10:44

Official