Makro RCS Credit Department Poor and Unprofessional Service

<p>To Makro Card Division</p> <p> </p> <p>I have been a loyal customer to Makro for the past 5 years ,if not longer, and I have recently app**** for an account through the online process as detailed on the Makro website. I have discovered that this entire process has been met with incompetence and utter disregard for professionalism.</p> <p>I had started the online application process on 17 May 2016 and i had submitted all documentation online however my bank statements were also requested and i had granted access to Makro Card Division staff on 18 May 2016 which my bank had notified had been already sent on the same day. I then proceeded to contact the card division telephonically to confirm receipt the next day. They had confirmed that they had not received the bank statements. I then emailed them the bank statements once again then contacted Makro card division to confirm receipt which they had confirmed with me that all documentation had been received and the entire process will need to be verified and this will take 24-48 hours.</p> <p> </p> <p>I then called Makro Card division once again on Friday(20 May 2016) to enquire on the status of the application to which i was informed that my bank statements were once again outstanding. I then insisted with staff that i did already email through the statements and all required documentation. The documents were magically found and once again sent through to be verified. This would again take another 24-48 hours.</p> <p> </p> <p>On Sunday(22 May 2016) i contacted Makro card division again to enquire on the status of the application. The documents were for the third time verified by the call centre staff then sent off to be verified by the "Product Specialist" as this time i had complained about the poor service thus far. I was then informed that by the end of day i would receive a notification as to the outcome.</p> <p> </p> <p>As of today(23 May 2016) i have only received an sms to confirm my approval on my application pending income verification. This is by far the worst service i have ever received .Does it take 1 week to process a simple application? Are staff at Makro not competent to assist customers? Should i instead shop elsewhere?</p> <p> </p> <p>Looking forward to a response</p>