Makro RCS

Makro accounts department (RCS) must be the most useless,pathetic department there is. I have had several attempts of ***** on my account, each time I spend hours trying to find out how these attempts are continuously been made on my account. No response to emails, hours wasted on the phone. A block is then placed on my account and every time I want to make a purchase it takes nothing under an hour to sort it out in the Alberton store. This is at least the fourth or Fifth time it’s happened. Today 26 March 2022 I went to purchase a tv, salesman was excellent and within minutes I was sorted out, I then once again went to remove the block on my account, no one available at the counter, asked for the store manager who said it was unacceptable and eventually the lady arrived with a cup of tea in her hand. Several attempts were made telephonically to RCS to remove the hold , three security checks were done and an hour later the matter was still not sorted, I then asked again for the store Manager and another manager was sent who also agreed that the service was totally unacceptable. I eventually gave up trying to sort the problem out, I purchased the tv but not on my Makro card and left the other appliances, I will purchase them where service is of a better standard. Makro should hang in their heads in shame for the totally unacceptable, non existent service of their accounts department. It’s a disgrace! Makro Alberton.