IR
Inge R
1 reviews | Active since Mar 2019
16 May 2019, 07:18
Makro provides terrible customer service!
I bought a NEW washing machine online on makro. It was delivered, and when I unpacked it I saw that it was wet and molding on the I side. This means it definitely was not New!! I've now been trying for several days to get makro to do a return and exchange it for a new machine, and every person I have spoken to says someone will phone me back to organise this... Which has NOT happened! Terrible customer service
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Makro's replyOfficial
16 May 2019, 08:20Good day Inge,
Thank you for your feedback.
We sincerely apologize that our online team didn't resolve your query concerning your washing machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for your feedback.
We sincerely apologize that our online team didn't resolve your query concerning your washing machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Makro's reply16 May 2019, 08:20
Official
Good day Inge,
Thank you for your feedback.
We sincerely apologize that our online team didn't resolve your query concerning your washing machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for your feedback.
We sincerely apologize that our online team didn't resolve your query concerning your washing machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team