SB
Stuart B

1 reviews | Active since May 2013

31 Jul 2024, 08:24

Makro prone to lying and customer service disgusting.

Purchased a TV at Makro Riversands on Monday 29 July 2024 on the basis that it would be delivered the next day. Wasted the whole of Tuesday waiting for Makro to deliver. At approx 16h00 phoned Makro Riversands to find out where my TV was. The call was re-directed to the Makro call centre ! Explained my problem to the call centre operator who undertook to contact Makro Riversands and find out where my TV was. A few minutes later the operator called back, saying he could not get through to Riversands. He gave me their direct number and I phoned. No one at Makro Riversands answered the call and after listening to Makro marketing garbage for 10 minutes I hung up and phoned the Makro call center again to voice my displeasure with a further request to establish where my TV was, there was no response from the call center. I find it absolutely disgusting that Makro will take an order on the basis of a false promise. There were a number of other alternatives that I could have adopted had I known that Makro would not honour their word. In short Makro service is absolutely disgusting.

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