WL
Willem L
1 reviews | Active since Feb 2021
15 Jan 2022, 08:07
MAKRO PROMISES
I ordered a Optimate 6 charger for my son for Christmas. When he opened it , it was incomplete and marked as such on the box. The charger was also faulty. ( did not work. ) We sent an e-mail on 27 December and phoned on 28 December. We were promised a replacement within 48 hours. Since then we have inquired several times and only received promises. My wife cannot go anywhere because she has to be at home to wait for the courier. It is now 3 weeks and still waiting. Request no ***. Order no. MAK ***. Handeled by Francina Thoela , Customer services Makro
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Makro's replyOfficial
15 Jan 2022, 16:29Dear F Subs,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to senior management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please note that feedback will be relayed within the next 24 - 48hrs
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kinds Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to senior management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please note that feedback will be relayed within the next 24 - 48hrs
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kinds Regards
Makro Hellopeter Team
Best regards,
Makro's reply15 Jan 2022, 16:29
Official
Dear F Subs,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to senior management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please note that feedback will be relayed within the next 24 - 48hrs
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kinds Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to senior management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please note that feedback will be relayed within the next 24 - 48hrs
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kinds Regards
Makro Hellopeter Team
Best regards,